Your information, kept simple

Who we are

This notice explains how ERL Group — Joanne Roylance trading as ERL, of Unit 5, Smokehall Lane, Winsford, Cheshire CW7 3BE — looks after personal information from visitors to this website and from people who get in touch with us. We are the “controller” of that information under UK data protection law.

It doesn't cover our employees or drivers. For anything privacy-related, email transport@erltransport.com or ring 01606 869 460.

What we collect and why

We only collect what you give us, or what our customers give us so that we can do the job.

The quote form

The quote form on our Contact page works inside your browser. What you type — postcodes, type of goods, how to reach you — isn't transmitted to us or stored by this website when you press the button; it's only used to put a summary on your screen.

If you then click the email link, your own email app opens with those details filled in. Nothing is sent until you press send in your email app. Once we receive that email, we handle it as described under “When you phone or email us”. If you'd rather not email, you can ring us instead.

Cookies and tracking

This website doesn't set cookies, and it doesn't use analytics, advertising or social-media tracking tools. It also loads its fonts and images from its own hosting rather than from third parties. That's why there's no cookie banner.

If we ever add anything that needs cookies, we'll update this page first and ask for your consent where the law requires it.

Website hosting

This website is hosted by Google (Firebase Hosting). When you visit, Google's servers automatically handle technical details — such as your IP address, the page you asked for, your browser type and the time — to deliver the pages and keep the site secure. We don't use that information to identify or profile visitors. Google may process it on servers outside the UK; its own privacy information explains the safeguards it applies. The site is served over a secure (HTTPS) connection.

Our footer links to other organisations' websites. They have their own privacy practices, which this notice doesn't cover.

Who we share it with

We don't sell personal information, and we don't share it for marketing. We share it only where we need to:

• with service providers who help us run the business — such as email, IT, accountancy and software providers — who may only use it for our purposes; and
• with regulators, the police, courts or other authorities where the law requires us to.

How long we keep it

We keep personal information only for as long as we need it for the reason we collected it. Enquiries that don't lead to work are deleted or anonymised after a reasonable period. Records of work we've done, invoices and payments are kept for as long as tax and company law require, and are then deleted or anonymised.

Your rights

Under UK data protection law you have rights over your personal information. You can ask us to:

• tell you what we hold about you and give you a copy;
• correct anything that's wrong;
• delete it, where we don't need to keep it;
• restrict how we use it;
• give you your information in a portable format, where that applies; and
• stop using it where we're relying on our legitimate interests.

To use any of these, email transport@erltransport.com or ring 01606 869 460. We'll reply within one month. We may need to check who you are first, and we won't charge you unless a request is clearly unfounded or excessive.

Questions and complaints

If you're unhappy about how we've handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint, or on 0303 123 1113.

We'll update this page if the way we handle information changes. The date at the top shows when it was last revised.